Frequently
Asked Questions

To find out the right facial treatment for you several factors have to be taken into account – your medical history, skin type and skin concerns – visit us for a complimentary consultation so that we can assess your skin and help you decide.

We recommend the below Aftercare Tips to achieve the best results possible:

• Make sure to apply a light layer of healing balm morning and night to brows for at least 5-7 days.
• Do not immerse brow area in water for 7-10 days. When showering or washing face, make sure to avoid lips and clean around it.
• Do not put makeup or any product on the lip area for a minimum of 10 days.

If applied correctly and aftercare is followed, they are safe and do not ruin the health of your natural lashes. Avoid rubbing or pulling the extensions and always have them removed professionally to avoid any damage. You natural hair growth cycle is 6 weeks, so your lashes will continue to grow.

To ensure that you have a comfortable experience from start to finish, the artist will apply a numbing cream prior and during the treatment. Most customers say they don’t experience discomfort, and the ones that do say its no big deal!

Our top quality adhesive is gentle yet durable and does not cause stinging to the eyes.We take the utmost care to ensure that there is minimum contact with the skin.

We recommend re-fills about 2 to 3 weeks after getting your lash extensions. Your natural lash growth cycle causes your lash to fall out every 4-6 weeks, so re-fills involve filling lash extensions into gaps where your own lashes have re-grown.

We start every lash treatment with a consultation with you our lash expert. Depending on your needs and eye shape, our therapists will advise on the most suitable lash type for you. You can choose from having minimal to heavier volume either Natural, Cat Eyes or Doll style. The lash extensions come in a variety of thickness, length and curl that can be tailored to you.

• Avoid hot showers, swimming, sauna, steam bath, and face steaming for 24 hours.
• Use a lash conditioning serum to keep your lashes hydrated and for best results.

If treatment is done correctly and aftercare is followed, the treatment is safe and does not ruin the health of your natural lashes. You natural hair growth cycle is 6 weeks, so your lashes will continue to grow.

Brow stain lasts up to two weeks on the skin and up to four weeks on the hair. Brow tint is a lasts up to two weeks on the brow hairs, and lightly stains the skin for a few days.

Yes, we custom blend the color based on your natural brow color and your preference.

We traditionally use a combination of brow waxing, threading, tweezing and trimming.However one of these methods can be omitted depending on client preference or sensitivities.

Use a clean spoolie to comb and set your brows in your desired shape, followed by a hydrating serum to keep your brows nourished.

For some, the perfect brows might just be one treatment away. However those with sparse or over-plucked brows may need to be put on a re-growth programme. Your artist will educate you on the areas needed to grow in so the shape can be improved at each appointment. You’ll also be educated on the best make-up to use on any gaps in your brows until your dream brow shape has been created.

Re-growth differs between individuals, but we would usually recommend having these treatment every 4-6 weeks.

Our stylists work with you on a regrowth programme to achieve the perfect brow shape. In the meantime, you can fake it with make-up application, demonstrated by your stylist. Use one of our brow growth serums to encourage hair growth.

No, we source and use high quality pigment that don’t’ change colour over time, the color just fades to light version of the same colour until it fades completely within 6-24 months.

Our R&D team designed and sourced the best tools the industry for each treatment to ensure we give you the best possible results.

HD Brows is a bespoke eyebrow treatment that is totally tailored to you – not a brow stencil in sight. It’s so much more than a standard eyebrow tint and wax; our expertly trained stylists combine our unique design formula with custom-blended colour, hair removal and make up application for brows that suit you. Our stylists work with you to create your perfect look, whether your wish to tame bushy brows or regrow over-plucked brows.

In most cases, yes. A touch up session after 4-12 weeks is necessary as everyone heals differently and outcome will vary. Certain areas may not pick up during first session and will need to be refilled in a follow-up session.

No, the microblading treatment does not go deep enough into the skin to damage any hair follicles.

Yes, our treatment is safe. All our tools are individually sealed, sterilised and are disposed of after the treatment.

The results can last anywhere between 6 months to 2 years. This can vary depending on the treatment performed, individual’s skin condition and lifestyle.

If you have any brow tattoo or pigmentation work done in the past, we recommend you come in for a complimentary consultation. Our artists will assess the color, shape and age of the pigment and provide you with a recommendation accordingly. In most cases the brows can be successfully reworked, however expectations must be managed. In some cases, we recommend removal of your tattoo before having the treatment done, to achieve the best results possible.

Semi-permanent make-up is a treatment where we use a tool and ultra fine needles to gently deposit pigment into the epidermis layer of the skin. This treatment can be done for the eyebrows (also know as microblading or microshading), lips and eyes. Due to the technique, type of pigment and insertion of the pigment into the first layer of skin the results of the treatment are semi-permanent and last up to 1-2 years only. Due to in advancements in techniques and technology the results of semi-permanent make-up treatments are realistic and usually undetectable leaving you with very natural and subtle enhancements.

Prior to your appointment, the below pre-care tips are recommended:

• Discontinue the use of any Vitamin A/Retinol products two weeks prior.
• Avoid tanning or using sunbeds two weeks prior so we can assess your natural skin tone.
• Avoid face scrubs or chemical peels two weeks prior.
• Avoid filler treatments two weeks prior.
• Avoid picking, tweezing, waxing or performing electrolysis one week prior.
• Feel free to come in with your makeup on so our technician can see your everyday look you prefer. Reference pictures of shapes and colors of are always welcomed. We will then work together to create the perfect shape!
• Although allergic reactions to the pigments are rare, it could be possible for certain individuals. We suggest a pigment patch test for individuals who have high skin sensitivities or are sensitive to: Topical makeup products, Metals (Gold, silver and nickel), Paints, Lanolin, Hair dyes.

To find out the right brow treatment for you several factors have to be taken into account – your natural brow shape, skin type, medical history, lifestyle and overall desired look. From a tweeze and color tweak to lamination or something semi-permanent like microblading or microshading – visit us for a complimentary consultation to help you decide.

We recommend the below Aftercare Tips to achieve the best results possible:

• Make sure to apply a light layer of healing balm morning and night to brows for at least 5-7 days.
• Do not immerse brow area in water for 7-10 days. When showering or washing face, make sure to avoid brows and clean around it.
• Do not put makeup or any product on the brow area for a minimum of 10 days.

Our Elite team of Brow Specialists are fully qualified and certified to create truly bespoke brows for every client.At Brau, our Brow Specialists undergo a thorough training programme before you’re placed in their trusty hands. They also undergo continuous training and practicing to hone their methods to keep them at the top of the brow game.

Here’s what to expect within the first month post-treatment:

• Day 1: Your treated area will look perfect and natural.
• Day 2-5: Your treated area color will appear slightly darker. This is normal for the treatment and part of the healing process. The color will fade by up to 40% as it heals.
• Day 5-10: You will notice slight scabbing in your treated area. Do not pick at the scabs as this may impact the outcome of the treatment.
• Day 10-30: You’ll notice the color is very light; the skin will have an opaque milky looking quality to it. This is known as the milk skin and is common in semi-permanent make-up. This is due to the tissue still healing from the inside out even though the surface of the skin is healed.
• Post 1 month: Your treated area will be healed, and the true color will fully set in.
• Post touch-up (recommended 4-12 weeks post first session): Your treatment will look and remain perfect and natural.